In these terms and conditions below Chris Allison Heating services LTD will be referred to as ‘CAHS’ or ‘the company’.
At CAHS, the company prides itself on having the utmost respect for our customers, CAHS think it’s important to establish a great working relationship and clear communication with all our clients, with positive understanding of any works carried out.
The terms and conditions below relate to CAHS products and services. The company reserve the right to make changes to any of the following sections due to products delay, price changes or resolutions that also reflect the company’s best interests. All products CAHS provide are subject to availability and the company cannot be held responsible for any delays from the manufacturer or supplier. CAHS will try to keep all marketing and website up to date, however these should only be used as a guide in the unlikely event this has not been updated.
Communication
All communication with the customer and CAHS can be used in either platform or communication of their choice (WhatsApp, Facebook, Email or Phone). CAHS will aim to be back in touch within 24 hours. Once the order has been agreed upon, the company will aim to have a date best suited for both parties within a reasonable time frame. CAHS will hold information of the customer in our records strictly for the use for the company, no third parties will gain the customers information, unless the company is sold. The company will only use the information to keep you up to date with any of our services or products, including marketing.
If you wish to contact us for any questions or complaints, please use the following email – cahs.gas@gmail.com
Estimate
The first estimate will be done through WhatsApp or Email with photos if any further requirements are needed a house visit may be arranged to achieve a more accurate description. If the client does not have a messaging application on their mobile or access to email, CAHS will investigate the job free of charge as per usual. All estimates are based on a visual assessment, and the company will not be held responsible for any part of the job that was unforeseeable. If in the unfortunate event upon physical inspection that the work may not be carried out, the company will inform the customer and discuss any other options agreed with both parties. Certain boiler offers are based on a (high efficiency) HE combi-to- HE combi swap and that the previous boiler was fitted to the manufacturer’s instructions; any other costs will be stated below.
Delivery
All products will deliver to customers home or site and will aim to be delivered by or on the day of the work commencing. All delivery’s will be from our suppliers, with all items agreed when estimate is finalised. The customer must make themselves available if products are delivered before work commences. CAHS will not be held responsible for any damage or missing products during transit.
Safety
CAHS strives on having a very high standard of work and customer service skills. When welcomed into your home the company will aim to have the job done as neatly and efficiently as possible so that the company may have the job done to our highest standard possible. The company asks politely that the full work area is removed of the customers belongings before work commences to prevent any accidents, damaged property or injury to the engineer. CAHS will not be held responsible for any damaged property than hasn’t been removed and any surrounding areas on which was out of our control or already damaged.
Additional costs/work
Additional costs may apply depending on certain aspects of the job. CAHS understands that not everyone will have a HE combi boiler installed in their premises and will be here to help with the full process no matter the job. CAHS will do everything possible to identify and price all work when estimating, however the company will not be held responsible for any unforeseeable costs i.e., incorrect flue run, previous plumbers work, incorrect gas pipe etc.
Other costs may apply depending on the installation, in such an instance CAHS will recommend extra work be applied to either suit manufacturer’s instructions or to help improve the system. CAHS also understands that people may have filters, thermostats or condensate pumps already in place and therefore do not count these into our price and have placed them to be an additional cost depending on what the client may need. these into the price. The boiler prices provided come with 1 horizontal flue kit, any further extension to the flue will be chargeable (vertical flue kits will be at extra cost).
Heating circuits aren’t always the cleanest and may require some extra work regarding dirty water and radiator particles inside the system. Although the system will be flushed out, if unfortunately, the system is dirtier than expected there will be an extra cost to fully flush out the system to help the overall efficiency of the boiler expanding its life span.
For any questions or queries about these costs please contact us anytime to discuss.
Completion
Once the job has been completed, CAHS will show all the new controls and explain what has been carried out in the installation. CAHS will fully commission the boiler and fill out all necessary paperwork and warranty work. Payment must be made before all necessary paperwork is passed. The company will try to complete works in agreed time, however on such an occasion that anything unforeseeable arises, may result in overtime and will try to minimise any disruption possible.
Payment
Before installation half of payment is required as a deposit for the companies’ materials. The second half of the payment shall be made immediately after job completion. The company does not accept cheques.
Important information
Existing pipework, valves, radiators and other equipment should all be in working order. If they have been poorly installed or have become faulty any such failure or consequential damage is in no way the responsibility of the company (irrespective of if an engineer working on behalf of the Company has touched them or not).
Whilst all reasonable care will be taken by the Company, it accepts no liability for any damage to existing plaster work, decorations, flooring etc which may be impacted by the carrying out of the work detailed. However, some amendments may be required when the service is carried out, the CAHS will do our best to reinstate affected areas within reason. The company will not be held responsible for re decoration. All remedial works, such as plastering, painting, tiling, bricking up, boxing-in are the responsibility of the customer following a boiler installation.
When new equipment is installed, there is a high expectation of full operation of any product bought. However, if for any reason any of the product’s purchase have failure or issues (i.e. faulty parts), it will be out of the control of CAHS and directed at the manufacturer to resolve the issue. The company will not be held responsible for any loss of wages or business interruptions under any circumstance.
The customer has the right to cancel work at anytime before work has commenced, however there will be 5% cancellation fee for administration before delivery and 10% after delivery. Cancelation is not accepted after work has commenced if for any reason work was not to be carried out, initial half payment will be kept covering costs of materials.
Postponement of works will be treated on a case-by-case basis and may be subject to a non-refundable
deposit.