1. About CAHSGAS
CAHSGAS – Comfort and Heating Solutions (referred to as "CAHSGAS", "we", "us" or "the Company") is a registered business providing heating, plumbing, and bathroom services across the Central Belt of Scotland, including West Lothian, Edinburgh, and the surrounding areas.
Company Registration No: 649569 | Email: info@cahsgas.uk | Tel: 0141 673 5433
Office Hours: Monday–Friday 8:00am – 5:00pm | Saturday 9:00am – 12:30pm
2. What Is a CAHSGAS Care Plan?
A CAHSGAS Care Plan is a prepaid annual maintenance membership providing scheduled servicing, priority booking, heating and plumbing repair labour, and discounted access to our services. Plans are available at three tiers: Bronze (£9.99/month or £99/year), Silver (£14.99/month or £149/year), and Gold (£19.99/month or £199/year).
Care Plans are not insurance policies and are not breakdown cover. They do not include parts, materials, emergency callouts, or replacement appliances. CAHSGAS is not an authorised insurer. Our plans are designed to maintain your home's heating and plumbing systems in good working order and to help prevent breakdowns.
3. Eligibility & System Requirements
- The membership applies to one residential property only and is non-transferable without our prior written agreement.
- The boiler and heating system must be in safe working order at sign-up. We reserve the right to refuse or cancel membership if the system is found to be unsafe or beyond economical repair.
- Boilers must generally be no older than 15 years. Systems outside this range may be accepted following an initial inspection (which may be chargeable).
- The property must be within our service area (West Lothian, Edinburgh, and the Central Belt of Scotland).
- The member must be aged 18 or over and hold responsibility for the property (owner-occupier, or tenant with the landlord's written permission).
- Commercial properties, HMOs, and holiday lets are excluded unless agreed in writing. Standard residential rental properties are eligible — see Section 7.7 for CP12 discount details.
4. Membership Term & Payment
4.1 Minimum Term
All Care Plans are subject to a minimum 12-month term from the date of activation.
4.2 Payment Methods
Memberships may be paid monthly by Direct Debit or annually in advance (Bronze £99 | Silver £149 | Gold £199).
4.3 Auto-Renewal
After the initial 12-month term, membership automatically renews on a rolling monthly basis unless you give 30 days' written notice to cancel. We will send a renewal reminder, including any price changes, at least 30 days before renewal.
4.4 Payment Failure
If a Direct Debit fails, we will notify you and allow a 7-day grace period. If payment remains outstanding after 14 days, we reserve the right to suspend benefits. Persistent non-payment may result in termination and recovery of outstanding sums.
4.5 Price Changes
We may increase prices annually. We will give at least 30 days' written notice before any increase takes effect. You may cancel without penalty during this notice period.
5. Cancellation & Cooling-Off Rights
5.1 Cooling-Off Period
If purchased online or by phone, you have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. A deduction may apply if benefits have already been used.
5.2 Cancellation After Minimum Term
After the 12-month term, you may cancel with 30 days' written notice to info@cahsgas.uk. No refund for the current billing period already paid.
5.3 Early Cancellation
Cancelling within the 12-month term (outside the cooling-off period) may incur an early cancellation fee of 50% of remaining monthly payments due. Benefits already used cannot be refunded.
5.4 Our Right to Cancel
We may cancel or suspend membership where payment is overdue, the system no longer meets eligibility criteria, the member has acted fraudulently or abusively, or the system is found to be unsafe. A pro-rata refund of any annual payment will be given where we cancel without fault on your part.
6. Qualifying Period & Benefit Availability
Benefits activate after a 30-day qualifying period, except the annual boiler service which may be booked immediately. Unused visits and benefits do not roll over and have no cash value.
7. What Your Plan Covers
7.1 Annual Boiler Service
All plans include one annual boiler service — inspection, cleaning, and safety check by a Gas Safe registered engineer, in line with manufacturer's guidance and Gas Safe good practice.
7.2 Maintenance & Repair Visits
Visits cover minor heating and plumbing maintenance, diagnostics, adjustments, and minor repairs. Plumbing repairs covered include (but are not limited to): dripping taps, leaking joints, faulty isolation valves, running toilets, and similar minor plumbing faults.
- Bronze: 1 visit per year (up to 1 hour labour)
- Silver: 2 visits per year (up to 1 hour labour each)
- Gold: 3 visits per year (up to 1 hour labour each)
Labour beyond 1 hour per visit is chargeable at our standard member rate. All parts and materials are chargeable regardless of tier — the plan covers labour only. Visits are available during working hours (Mon–Fri 8:00am–5:00pm, Sat 9:00am–12:30pm) only. Out-of-hours, weekend beyond 12:30pm Saturday, and public holiday attendance may incur additional charges.
7.3 Priority Booking & Priority Response
All members receive priority booking ahead of non-members. Silver members receive a 48-hour response target; Gold members receive a 24-hour response target (business hours, subject to engineer availability). Response targets are not guarantees.
7.4 Telephone Support
All plans include telephone support during business hours. Our main line (0141 673 5433) accepts messages 24/7.
7.5 Digital Service Record
A digital record of services carried out under the membership is available on request.
7.6 Heating System Health Check Silver & Gold
A visual and functional assessment of the heating system, carried out as part of the annual visit. Advisory only — does not constitute a full survey or certification.
7.7 Discounted CP12 Certificate Silver & Gold
Silver and Gold members receive a 10% discount on the standard CAHSGAS rate for a Landlord Gas Safety Record (CP12) at the registered property. This discount is available to landlord members for eligible residential rental properties they let, subject to our agreement.
7.8 Heating Controls Review & Radiator Balancing Check Silver & Gold
Advisory checks carried out within maintenance visit time. Does not include parts replacement.
7.9 Gold Exclusive Benefits Gold
- Priority Winter Queue: Gold members prioritised October–March.
- Free System Pressure Top-Ups: Within maintenance visit time.
- Hot Water Performance Check: Within maintenance visit time.
- Annual Energy Efficiency Review: Advisory report on heating system efficiency.
- £100 Loyalty Credit after 3 years — see Section 8.
8. £100 Loyalty Credit Gold Only
- Awarded automatically after 36 consecutive months of Gold membership.
- Applicable against any CAHSGAS invoice for labour or services — not parts or materials.
- No cash value. Non-transferable. Must be used within 12 months of issue.
- Forfeited if membership lapses, is cancelled, or is downgraded before 36 months.
9. What Is Not Covered
- Parts, materials, components, or appliances of any kind.
- Appliance breakdown cover, emergency callouts, or replacement appliances.
- Major repairs, full system replacements, or works requiring specialist equipment.
- Systems other than the property's primary gas central heating and standard plumbing (e.g., LPG, oil, air conditioning, unvented cylinders, unless agreed in writing).
- Faults caused by freezing conditions, severe weather, or flooding.
- Faults caused by scale, sludge, or poor water quality.
- Faults caused by electrical supply issues or manufacturer defects.
- Damage caused by misuse, neglect, accidental damage, or third-party workmanship.
- Asbestos removal or remedial building works (plastering, tiling, decoration, etc.).
- Boilers or systems that were non-compliant, condemned, or unsafe at sign-up.
- Commercial properties, HMOs, and holiday lets (see Section 3).
- Any work outside our standard service area.
10. Member Labour Discount
Silver members receive 5% off and Gold members receive 10% off standard CAHSGAS labour rates for any chargeable heating or plumbing work at the registered property that falls outside the Care Plan scope. Applies to labour only — not parts, materials, or third-party costs. Cannot be combined with other offers.
11. Member Obligations & Access
- Provide safe, reasonable access at the agreed appointment time.
- Clear the work area of belongings before any visit.
- Inform us of known faults, hazards, or previous work before the engineer attends.
- Keep payments up to date.
At least 24 hours' notice is required to reschedule without the visit being counted as used.
12. Health, Safety & Unsafe Systems
All works are carried out by Gas Safe registered engineers in accordance with current Gas Safe regulations and industry standards. If a system is found to be unsafe on attendance, we reserve the right to decline the planned work and issue the appropriate Gas Safe notice. The visit will not be counted as used where safety concerns beyond your control prevent the work. Remedial works to make the system safe are not covered by the plan.
13. Fair Usage Policy
Plans are for normal residential use. We may restrict or terminate membership where usage is disproportionate, including repeatedly requesting visits for out-of-scope works or attempting to share a membership across properties. We will contact you before taking any action.
14. Force Majeure
CAHSGAS shall not be liable for delays caused by circumstances beyond our reasonable control (extreme weather, national emergencies, industrial action, supply issues, etc.). We will notify you and reschedule at the earliest opportunity.
15. Refer a Friend Reward
One free month credited once: the referred customer is new to CAHSGAS, identifies the referrer at time of booking, completes qualifying works, and the invoice is paid in full. The referring member must hold an active membership. No cash alternative. Qualifying works include boiler installations, bathroom installations, heating upgrades, and cylinder installations.
16. Limitation of Liability
- Total liability capped at membership fees paid in the preceding 12 months.
- No liability for indirect or consequential losses, including loss of earnings.
- Nothing limits liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.
- We are not responsible for pre-existing faults or damage present before we attended.
17. Changes to These Terms
We will give at least 30 days' written notice of any material changes. You may cancel without penalty during this notice period. Continued use after the effective date constitutes acceptance.
18. Complaints
Contact us at info@cahsgas.uk or 0141 673 5433. We will acknowledge within 2 business days and aim to respond fully within 10 business days. If unresolved, you may contact Citizens Advice Scotland (cas.org.uk) or refer to an ADR scheme.
19. Data Protection & Privacy
We process your data under UK GDPR and the Data Protection Act 2018. We do not sell your data to third parties. See our Privacy Policy for full details.
20. General
20.1 Governing Law
These terms are governed by the law of Scotland. Disputes are subject to the exclusive jurisdiction of the Scottish courts.
20.2 Consumer Rights
Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable legislation.
20.3 Entire Agreement
These Terms & Conditions and the Care Plan schedule constitute the entire agreement between you and CAHSGAS regarding your membership.
20.4 Severability
If any provision is found unenforceable, the remaining provisions continue in full force.
20.5 Waiver
Failure to enforce any provision does not waive our right to enforce it at a later date.