Term & Conditions

Introduction

In these terms and conditions below, CAHSGAS – Comfort and Heating Solutions will be referred to as ‘CAHSGAS’ or ‘the company’.

At CAHSGAS, the company prides itself on having the utmost respect for our customers. CAHSGAS thinks it’s important to establish a great working relationship and clear communication with all our clients, with positive understanding of any works carried out.

The terms and conditions below relate to CAHSGAS products and services. The company reserves the right to make changes to any of the following sections due to product delays, price changes, or resolutions that also reflect the company’s best interests. All products CAHSGAS provides are subject to availability, and the company cannot be held responsible for any delays from the manufacturer or supplier. CAHSGAS will try to keep all marketing and the website up to date; however, these should only be used as a guide in the unlikely event they have not been updated.

Communication

All communication with the customer and CAHSGAS can be handled on the platform of their choice (WhatsApp, Facebook, Email, or Phone). CAHSGAS will aim to be back in touch within 24 hours. Once the order has been agreed upon, the company will aim to schedule a date best suited for both parties within a reasonable timeframe.

CAHSGAS will hold the customer’s information in our records strictly for company use. No third parties will gain the customer’s information unless the company is sold. The company will only use the information to keep you up to date with any of our services or products, including marketing.

If you wish to contact us for any questions or complaints, please use the following email: info@cahsgas.uk

Estimates

The first estimate will be done through WhatsApp or Email using photos. If any further requirements are needed, a house visit may be arranged to achieve a more accurate description. If the client does not have a messaging application on their mobile or access to email, CAHSGAS will investigate the job free of charge in person as usual.

All estimates are based on a visual assessment, and the company will not be held responsible for any part of the job that was unforeseeable. If, in the unfortunate event upon physical inspection, the work cannot be carried out, the company will inform the customer and discuss other options agreed upon by both parties.

Certain boiler offers are based on a High Efficiency (HE) combi-to-HE combi swap, assuming the previous boiler was fitted to the manufacturer’s instructions; any other costs will be stated below.

Delivery

All products will be delivered to the customer’s home or site and will aim to be delivered by or on the day work commences. All deliveries will be from our suppliers, with all items agreed upon when the estimate is finalized. The customer must make themselves available if products are delivered before work commences. CAHSGAS will not be held responsible for any damage or missing products during transit.

Safety

CAHSGAS strives to maintain a very high standard of work and customer service. When welcomed into your home, the company will aim to have the job done as neatly and efficiently as possible to our highest standard.

The company politely asks that the full work area be cleared of the customer’s belongings before work commences to prevent any accidents, damaged property, or injury to the engineer. CAHSGAS will not be held responsible for any damaged property that hasn’t been removed or any surrounding areas which were out of our control or already damaged.

Additional Costs & Work

Additional costs may apply depending on certain aspects of the job. CAHSGAS understands that not everyone will have a HE combi boiler installed in their premises and is here to help with the full process, no matter the job.

CAHSGAS will do everything possible to identify and price all work when estimating; however, the company will not be held responsible for any unforeseeable costs (e.g., incorrect flue run, previous plumbers’ work, incorrect gas pipe, etc.).

Other costs may apply depending on the installation. In such instances, CAHSGAS will recommend extra work be applied to either suit manufacturer’s instructions or to help improve the system. CAHSGAS also understands that people may have filters, thermostats, or condensate pumps already in place and therefore does not bundle these into our standard price. They are placed as an additional cost depending on what the client may need.

The boiler prices provided come with 1 horizontal flue kit. Any further extension to the flue will be chargeable (vertical flue kits will be at an extra cost).

Heating circuits aren’t always the cleanest and may require some extra work regarding dirty water and radiator particles inside the system. Although the system will be flushed out, if the system is dirtier than expected, there will be an extra cost to fully flush out the system to help the overall efficiency of the boiler and expand its lifespan.

For any questions or queries about these costs, please contact us anytime to discuss.

Completion

Once the job has been completed, CAHSGAS will show all the new controls and explain what has been carried out in the installation. CAHSGAS will fully commission the boiler and fill out all necessary paperwork and warranty work.

Payment must be made before all necessary paperwork is passed over. The company will try to complete works in the agreed time; however, on the rare occasion that anything unforeseeable arises resulting in overtime, we will try to minimize any disruption possible.

Payment

Before installation, half of the total payment is required as a deposit for the company’s materials. The second half of the payment shall be made immediately after job completion. The company does not accept cheques.

Important Information

• Existing Equipment: Existing pipework, valves, radiators, and other equipment should all be in working order. If they have been poorly installed or have become faulty, any such failure or consequential damage is in no way the responsibility of the company (irrespective of whether an engineer working on behalf of the company has touched them or not).
• Property Care: Whilst all reasonable care will be taken by the company, it accepts no liability for any damage to existing plasterwork, decorations, flooring, etc., which may be impacted by the carrying out of the detailed work. If amendments are required, CAHSGAS will do our best to reinstate affected areas within reason, but the company will not be held responsible for redecoration. All remedial works, such as plastering, painting, tiling, bricking up, or boxing-in, are the responsibility of the customer following a boiler installation.
• Product Failure: When new equipment is installed, there is a high expectation of full operation. However, if for any reason any purchased product has a failure or issue (i.e., faulty parts), it will be out of the control of CAHSGAS and directed to the manufacturer to resolve.
• Liability: The company will not be held responsible for any loss of wages or business interruptions under any circumstance.
• Cancellations: The customer has the right to cancel work at any time before work has commenced; however, there will be a 5% cancellation fee for administration before delivery, and a 10% fee after delivery. Cancellation is not accepted after work has commenced. If for any reason work is not carried out after commencement, the initial half payment will be kept to cover the costs of materials.

Postponements: Postponement of works will be treated on a case-by-case basis and may be subject to a non-refundable deposit.